Student and Customer Services

Student and customer services are an integral part of all successful program offerings. As institutions meet the challenge of shifting rapidly to meet new markets, the relationship with the potential or continuing student/customer is a critical component. The Student and Customer Service (SCS) Community of Practice is of interest to a wide variety of professionals since it appeals to those who have student/customer services as their primary tasks, who work in both credit and noncredit areas, and who serve university and corporate audiences.

Mission

The mission of the Student and Customer Services Community of Practice is to provide a forum for improving student and customer services by:

exploring innovative approaches to services
sharing best practices
disseminating relevant research in the field

Continuing Education professionals face an increasingly competitive environment for programs and recognize that the quality of student/customer services is an important factor in student choice and satisfaction. Education continues to move toward the student-centered learning environment and services are an important component of that effort as well. The Student/Customer Service COP brings the much needed focus on services to the center of continuing education, rather than addressing it as an additional component of other efforts. It ties services to marketing, programming, instructional design, and the decision-making process. Members of this community are concerned with:

Student/customer services as their primary task
Students in both credit and noncredit areas
Serving university and corporate audiences

For further information on this CoP, please contact Michele Long, Chair of the Student and Customer Services Community of Practice, at mlong at du.edu.

For information concerning membership in UCEA, please contact Cyrus Homayounpour, Director of Membership, at 202.659.3130 or cyrus@ucea.edu.